Q: How do I know if you are in network with my insurance?
A: We are currently in network with most Anthem, Delta Dental, and Cigna policies. If you want to know for sure, call your insurance and ask if we are networked with your policy.

Q: You aren’t in network with my insurance, do I need to find a new dentist?
A: Not necessarily. Most insurance companies (especially those purchased through an employer) will pay the same regardless if we are in network or not. You can call your insurance and ask what you will be responsible for after your appointment.

Q: I received a text message from the office, is this really you?
A: YES! Our system allows us to automate text messages, for instance upcoming appointments and missed calls. If you respond with anything other than confirming an appointment, one of our lovely staff members receive the text message and can respond that way. Please keep in mind that if you message towards the end of the day, we may not see it until the next business day. 

Q: Are you taking new patients?
A: Yes, we are! Our hygienists are typically booked out a little ways, so be sure to give plenty of notice if you’re looking for a routing cleaning/x-ray/exam appointment.

Q: What should I expect at my first visit?
A: First, you will need to complete new patient paperwork. This can be completed digitally, or plan to come early to your appointment to fill out in person. 
Regardless of whether you are coming in for a tooth ache or new patient cleaning, you will need current x-rays. If you are coming in for a tooth we will only look at the problematic area, and Dr. DeFries will look at the tooth and the x-ray to determine a diagnosis. From there a treatment plan will be made and reviewed with you. 
If you are coming in for a new patient cleaning, x-rays of the full mouth will be taken. After that, a hygienist will plan to clean your teeth, and Dr. DeFries will come in and do an exam to determine any areas of decay. If any conditions call for treatment, a plan will be made that day, and you will be encouraged to schedule those appointments that day. 

Q: Is your facility handicap accessible?
A: We have 1 handicap parking spot, and a wheelchair accessible ramp to get inside. We do keep a wheelchair on hand, but encourage patients to bring their own if necessary. Once in the building, we strive to make the office as handicap accessible as possible, but are limited on space in the operatory rooms. Patients are responsible for moving from a wheelchair to the operatory chair without staff assistance. 

Q: Do you offer financing for large treatment plans?
A: We do not offer any in-house financing options. However we do accept Care Credit. You can apply online at www.carecredit.com. They offer financing with deferred interest. The cardholder is then responsible for coordinating any communication with Care Credit. 

Q: How often should I visit the dentist?
A: Most patients are encouraged to come every 6 months for routine dental exams and cleanings. This helps maintain your oral heath and avert problems before they become serious. Some patients with large amounts of buildup are encouraged to come more frequently.